I was excited to find this shop due to its amazing selection of items not available locally. I ordered on Nov 22 and received it on Dec 23, which is long (within the region) but understandable given the busy season. Each item was well-packaged, and I appreciated the effort. However, one bottle arrived spilled, and three items were completely missing. The box was otherwise intact. I emailed the company with photos of the broken bottle and received a prompt reply, which I appreciated. They asked for more pictures and mentioned filing a claim, but due to the holidays, it would be a lengthy process. I requested compensation for the missing items instead of focusing on the broken bottle, as I had already discarded the box. Then, I was left without any further communication. I followed up multiple times, waited for the holidays to pass, and emailed again after New Year's without any response. It’s disappointing because I was excited to find a shop with my favorite items. Customer service is terrible. Never again. --- After receiving a reply, I changed my review from 2 to 1 star --- 1. I was definitely missing three items and had one broken bottle. 2. I had no replies after Dec 23rd, nor was I issued a refund or store credit as stated in their policies. 3. I waited until Jan 5th to follow up with a proper email after the holidays. 4. I received multiple emails asking me to delete my review and long rants unrelated to my issue. 5. I have not received a refund yet. --edit 3---- Refund received, along with lengthy messages about my actions. Please enjoy the refund....Life is short!
Claim your business profile now and gain access to all features and respond to customer reviews.
