I faced extremely disappointing service and unprofessional conduct during my recent delivery attempt. On Sunday, the driver contacted me via messaging app to ask for my location, which I promptly provided. Instead of completing the delivery, he informed me that another driver would reach out the following day. Unfortunately, no one contacted me, and my messages went unanswered. Today (Wednesday), I checked the tracking system and was shocked to find that the driver marked my shipment as "no response from customer," which is entirely untrue. He neither called nor sent a message to me at any point. This is highly unprofessional and misleading. The driver also mentioned that delivery would be made today, but another driver reached out again asking for my location — which I shared — only for him to state that the delivery would occur tomorrow. When I inquired about the reason for the delay, he ignored my message once more. As a result of these actions, my delivery has been postponed for several days without any communication, accuracy, or proper follow-up from the team.
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