I had to reach out to the support team multiple times regarding a delivery issue. They assured me that my package would arrive by December 22nd, but instead of notifying me about any problems or attempting to deliver it, they returned it to the sender without my knowledge. When I called for assistance, the support was unhelpful, merely confirming that there was an issue and advising me to contact the sender. This was meant to be a gift for my sister's 18th birthday. I'm incredibly disappointed.
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