This experience has made my holiday season very disappointing. Since the brand I order from started using this service, I've consistently received packages marked as 'delivered' or 'hold for instructions' that never come. When I contact support, I'm told it takes three days from the delivery date. If that’s true, why are they marked as delivered? It's been a month since I ordered, and I won't be ordering again as long as they use this courier.
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