Since YR opened their new US online store, the customer service, availability of products, rewards, extras, have all gone down the drain. A simple question asked of their CS regarding the appearance of a cream I had bought and asking if I should discontinue use resulted in their CS rep, Taylor, asking for proof I bought it from them, after I had sent the expiration date and lot number. I had mentioned in my message that the cream was bought before their US store was open and only needed to know if it was normal for it to look like whipped egg and smell like oatmeal.I loved their products, as I was used to them in Europe, and the quality was outstanding.Whatever they did when opening the US online store resulted in just less value for your money. I won't be shopping there again and I would not recommend.
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Online sale of cosmetic products: body care, skin care, makeup, perfumes & fragrances… Let the nature reveal your beauty with Yves Rocher USA!
