Review Time
Many major online retailers charge the credit card only after the order has shipped, but this company charges immediately. I waited on hold for nearly an hour without anyone answering when I called customer service during business hours. My only option was to keep calling, as my emails went unanswered. The representatives I spoke with were unhelpful and seemed robotic. They mixed up my order and made me feel like I was the problem. I had to call twice to resolve their errors; they either didn’t understand or pretended not to. When I asked them to compare my order with what was shipped, the lists didn’t match at all. The agent insisted that everything was correct until they finally acknowledged that they had sent substitutes instead of my actual order and agreed to refund me, but refused to provide any reference number or refund confirmation. Given their lack of competence, I'm doubtful that the refund will be processed properly. I might need to dispute the charge with my credit card and will avoid shopping at their online store in the future. It’s unfortunate because I really liked some of their products, but all their local stores closed years ago.
This company is scamming you with their so called try before you buy. I tried returning stuff I got for my wife that she didn't want and they offer a coupon first and I said no so they decide to say I am out of trial period (it was not i have picture proof of their policy and my order dates) and it needs to be escalated. I asked why when I was clearly in trial period. They stopped messaging me charged my account and I sent another email and they ignored me. I escalated it through shop and they sent return label and are exporting me to return product first before they will give me my money back. They stole from me once how can I trust them?
An influencer on Instagram promoted their “try before you buy” promotion particularly for their pearly oil. It was on sale for a reduced price as well. Shortly after receiving it I decided it was impractical and difficult to apply. I sent an email asking how to proceed with the return. I received an email from “Taylor” who offered a 200% discount on a future purchase if I decided to keep it. I declined and asked to initiate the return. Another email came from “Taylor” that a USPS shipping label would be coming to me in a separate email. This, of course never came even after emails were sent asking for the label. So, the “try before you buy” gives you 21 days to try it out. Guess what happened..? 21 days has just passed and there is the charge on my credit card. I called the 888 number and got a return call from a rep located in Montreal. They kept asking me for my customer number which of course didn’t appear anywhere on my order or on the packing slip. Mysteriously, there was no record of my cell number in their system and they can’t look up anything by order number. They have no problem finding the credit card number to charge, though! I wish I had read the numerous negative reviews—all stating the same problem with customer service—and avoided this scam. I also will think twice before purchasing a product that an influencer is promoting.
Since YR opened their new US online store, the customer service, availability of products, rewards, extras, have all gone down the drain. A simple question asked of their CS regarding the appearance of a cream I had bought and asking if I should discontinue use resulted in their CS rep, Taylor, asking for proof I bought it from them, after I had sent the expiration date and lot number. I had mentioned in my message that the cream was bought before their US store was open and only needed to know if it was normal for it to look like whipped egg and smell like oatmeal.I loved their products, as I was used to them in Europe, and the quality was outstanding.Whatever they did when opening the US online store resulted in just less value for your money. I won't be shopping there again and I would not recommend.
The Try Before You Buy is a scam! If you try to request a prepaid shipping label to return the items, the customer service auto response agent "Taylor" will keep you going in circles in hopes of derailing your return. I never received a prepaid shipping label as promised. You will be stuck with more than $100 in products and some may be recurring subscriptions which be another headache and expense. Do not believe social media influencers touting this brand. It is definitely not worth it!
The worst customer service I've ever experienced. I didn't receive my product, and the customer service team didn't refund me or resend the order. They asked for more money, and when I refused, they said they'd talk to their team and follow up. It's been a month now, and I've had no response. It's clear they're not interested in helping me. Be aware when dealing with this company.
If possible I would give 0 star for the this sites. They neither sent the product, nor replied email, nor they return my money. They gave the phone number when called said you have to send email, and we do not entertain the US client. Yves is great product but do not purchase it from any US websites. So disappointed.
I placed an order June 28 online, my order got stuck with fedex somewhere. Send them an email on July 10th, and since then they have answered a very few times (they stopped 2 weeks ago with no more answers) and they still have not refunded me!!! I called customer service today and the guy told me they dont have any info about online orders, I need to keep sending emails!! Inbelieveble! I send an email every day... no responses for the past 2 weeks, no refunds, no order!
They are responsive when you are trying to order. Afterwards when you want to return they go silent. I sent back over $300 of product and got an arbitrary refund of $92. I don't even know where they came up with that! They are hiding from me now. I'm upset because a lot of items in that box were unopened and I'm sure they are going to re-sell them and tried to steal my $$. I disputed it with the bank. You can do the same! Hopefully financial institutions will notice a trend of scamming and shut them down.
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Online sale of cosmetic products: body care, skin care, makeup, perfumes & fragrances… Let the nature reveal your beauty with Yves Rocher USA!
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