An influencer on Instagram promoted their “try before you buy” promotion particularly for their pearly oil. It was on sale for a reduced price as well. Shortly after receiving it I decided it was impractical and difficult to apply. I sent an email asking how to proceed with the return. I received an email from “Taylor” who offered a 200% discount on a future purchase if I decided to keep it. I declined and asked to initiate the return. Another email came from “Taylor” that a USPS shipping label would be coming to me in a separate email. This, of course never came even after emails were sent asking for the label. So, the “try before you buy” gives you 21 days to try it out. Guess what happened..? 21 days has just passed and there is the charge on my credit card. I called the 888 number and got a return call from a rep located in Montreal. They kept asking me for my customer number which of course didn’t appear anywhere on my order or on the packing slip. Mysteriously, there was no record of my cell number in their system and they can’t look up anything by order number. They have no problem finding the credit card number to charge, though! I wish I had read the numerous negative reviews—all stating the same problem with customer service—and avoided this scam. I also will think twice before purchasing a product that an influencer is promoting.
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Online sale of cosmetic products: body care, skin care, makeup, perfumes & fragrances… Let the nature reveal your beauty with Yves Rocher USA!
