I did not receive my parcel. When I reached out to customer services, I was asked to complete a legal statement multiple times for trivial reasons. They then claimed they wouldn't refund because the courier said it was delivered. I requested proof but received nothing. Despite referencing consumer rights, they still refuse. I am now pursuing a dispute through PayPal and will escalate further if necessary. I will not use this company again.
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Welcome to Zalando UK. We’re the ones with the orange triangle. From the beginning we've been all about High Street to High End brands - bringing them together, all in one place. We have Europe’s largest selection of clothing, accessories and shoes online, mixing popular British High Street brands with high end designers and fresh, independent labels.
