Review Time
I placed an order for Christmas gifts about 10 days ago, and it has gone well past the expected delivery date. I received an email on Christmas Eve indicating the situation. It won’t arrive in time for Christmas, so I plan to refuse delivery and have it returned. My grandchildren will be disappointed on Christmas Day. Very frustrating!
I placed an order for Christmas gifts ten days ago, and it has surpassed the delivery date. I received an email on Christmas Eve stating it wouldn't arrive in time. I'm disappointed that my grandchildren won't have their presents on Christmas Day, thanks to the service.
I had a dreadful experience with this company. I ordered six days ago with a promised delivery for today, but it hasn't even shipped, and no one can provide information on why or when it will arrive. Customer support is unhelpful, and they can't process a refund since my order is still in the system. I'm now £80 down, and my son won’t have his Christmas present. Absolutely unacceptable.
I felt compelled to leave a review after my experience here. I ordered a keyring and was worried after reading reviews, but it turned out great! I chose a collection point for delivery, and it arrived in perfect condition just in time for Christmas. A fantastic deal. I would definitely shop here again.
I ordered shoes on the 7th, and the tracking provided little information. After following up, I was told to wait until the 22nd for delivery. When I checked again, I was informed that the package was lost and a refund would be issued. This is incredibly unreliable, especially since I now have no time to find a replacement gift for Christmas. I will not use this company again.
If I could give zero stars, I would. The service has declined drastically. My initial order was lost, and after requesting a replacement, this one is also delayed. Customer support seems to ignore previous conversations, giving conflicting information. I will not be shopping here again.
I did not receive my parcel. When I reached out to customer services, I was asked to complete a legal statement multiple times for trivial reasons. They then claimed they wouldn't refund because the courier said it was delivered. I requested proof but received nothing. Despite referencing consumer rights, they still refuse. I am now pursuing a dispute through PayPal and will escalate further if necessary. I will not use this company again.
I was offered a home pick-up for a return, but no one came on the scheduled date. After contacting them again, I booked another date, but there was still no pick-up and no communication. This has completely discouraged me from using this unreliable company again.
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Welcome to Zalando UK. We’re the ones with the orange triangle. From the beginning we've been all about High Street to High End brands - bringing them together, all in one place. We have Europe’s largest selection of clothing, accessories and shoes online, mixing popular British High Street brands with high end designers and fresh, independent labels.
