Guys never order from this site. They invented a new "feature" - returns with a QR code. So we ordered a product from their site, then we tried it and it didn't fit - we generated a return request, but QR code was not generated, then when we tried to re-generate return - it didn't let us as return request was generated and I was not able to cancel it or pay for it. Their support is absolutely useless, trying just to skip conversation and throw client out from the chat. This is the worst ever experience and I will never order anything and not recommend to order from this site to anyone if you don't want to face problems. Now I got a message from Collectors that I have to pay for these boots + % - I tried to explain them that issue is not on my side, but happened in their useless and buggy application - nobody wanted to help. Their application as for me is a lowest possible level of implementation (saying as a software engineer with 15 years of experience). Shame on Zalando for blaming their clients and don't willing to help to resolve problems happened on their side. Absolutely unreliable company.
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