Review Time
my order had 1 item missing, one used without label and smelly which is completelly illegal to sell second hand as new. they refused to refund me missing one and they refused to refund the returned one ( I have video proof and post confirmation they delivered back to zalando).Zalando claims fraudulently they did not receive it so refuses to refund me. stay away! we have made appeal to police of course and international law consumers! they are total fraude and their agents will leave chats, give you autmatic responses etc. do not buy from them!!! they are conducting an illegal activity!
After 10 years of being a loyal customer. I will never buy from them again. I do not recommend them to anyone!
They have made me pay twice for the same item even after supplying them with signed legal documents and filed a police report for the missing item. They have sent an imcomplete order and they still required me to pay gor the missing item. Issue has been going on for 1 month. Theor customer service are not solving anything.
I sent them the returned goods with their label, I went to the post office and sent it, took the receipt, but Zalando says I didn't send anything, they don't care about the law, I am extremely disappointed and have already regretted 1000 times that I sent them back the order I made. For the future, know that they don't care and they are not responsible for what they send you. If the clothes don't suit you and you want to return them, it's better to sell them on the secondary market or give them to someone, otherwise you will have neither money nor goods.
Guys never order from this site. They invented a new "feature" - returns with a QR code. So we ordered a product from their site, then we tried it and it didn't fit - we generated a return request, but QR code was not generated, then when we tried to re-generate return - it didn't let us as return request was generated and I was not able to cancel it or pay for it. Their support is absolutely useless, trying just to skip conversation and throw client out from the chat. This is the worst ever experience and I will never order anything and not recommend to order from this site to anyone if you don't want to face problems. Now I got a message from Collectors that I have to pay for these boots + % - I tried to explain them that issue is not on my side, but happened in their useless and buggy application - nobody wanted to help. Their application as for me is a lowest possible level of implementation (saying as a software engineer with 15 years of experience). Shame on Zalando for blaming their clients and don't willing to help to resolve problems happened on their side. Absolutely unreliable company.
After 10 years of being a loyal customer. I will never buy from them again. I do not recommend them to anyone! They have made me pay twice for the same item even after supplying them with signed legal documents and filed a police report for the missing item. They have sent an imcomplete order and they still required me to pay gor the missing item. Issue has been going on for 1 month. Theor customer service are not solving anything.
I never had a problem, until now. Apparently, Zalando has A LOT of problems. The head has no clue what the tail is doing, vice versa. The customer service is completely incompetent. It's a service centre either in India or in the East. Emails are replied by one person with many names, or a dozen people with no clue what is going on. A retoure is lost, so it's my problem? You are sending me reminders for something I do not have. I've sent them the photos and proof, and they keeping coming back with same replies. Please stop harassing me, and the other honest customers! Check on your side, diligently, and find out what is going on. In my case, go check Zalando Falsche Lieferung Department! That's where the retoure label states! I am also blocking you, because, to get in touch with someone from your side, is a nightmare! But! To get in touch with me is all too easy. So go figure.
I have sent a pair of shoes back because they were too small. Now Zalando sends me letters and e-mails that i need to pay for it. I want to clear up the misunderstanding but they literally don’t have an active e-mail address, they never answer the phone and there is no costumer service. I have no other choice but to pay for something i already gave back. And this happened to me not just once but twice already. If Zalando is legal why don’t they have an e-mail address and a phone number where we can speak with somebody?
Fraudsters don’t even respond when items come defective or different from the picture. My order 10103670403803 came with a 70 euro skirt that is nothing like in the pictures and is completely transparent in a way that I could never wear. For 80 euro that’s what I get!And now they won’t respond to my emails for over 2 weeks and I’m seeking legal action. I won’t let them take advantage of me. It’s upsetting because they were my favorite store and now I see trust pilot and more people suffering with their scams and bad support. I can see it’s their downfall and I’ll never buy there again and will let everybody know that they’re no longer reliable. Shame on them.
I always have good experiences to order stuff from Zalando. Sometimes the garment that I ordered came with a bigger size. I think they need to improve about AI sizing assistance. But with the policy of Zalando. I could just return and order the new one in a smaller size. After return, I got money back on my bank account in 3 days immediately. I am satisfied.
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