I have sent a pair of shoes back because they were too small. Now Zalando sends me letters and e-mails that i need to pay for it. I want to clear up the misunderstanding but they literally don’t have an active e-mail address, they never answer the phone and there is no costumer service. I have no other choice but to pay for something i already gave back. And this happened to me not just once but twice already. If Zalando is legal why don’t they have an e-mail address and a phone number where we can speak with somebody?
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