I am joining the "too many returns" crowd. I have just paid Zalando 741 chf for my purchases this month yet I received a notification of my account being suspended for 12 months. ERROR, Zalando. I deleted my account and am selling all my shares before they freefall from the "height" of 31 Euros. Talk of bad business decisions! I hope Mr Gentz's social media crowd watches this meltdown. The idea of e-commerce is completely defeated by all these blocks of accounts. Transaction volume will plummet BUT Zalando will save on dealing with returns, i.e. people will be fired. And not just in Zalando, the whole infrastructure will suffer. And it won't take long before the media is onto this senseless decision. A fine piece of PR it will be .. So: good bye, Zalando. One person leaving isn't much but I believe an avalanche exodus is coming. There are other platforms online, where people don't mind paying for returns. I don't. Jim Freeman improved Zalando. He left and it shows.
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