zalando.fr

2.2
2.2 Based on 141 reviews

...

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Brynlee Scott
Terrible experience!

I've had to change my entire account, including my email, phone number, and payment methods, because they unexpectedly stopped accepting my cards. They claim there's nothing they can do and suggest checking my spam folder for emails I never receive. I don't get order confirmations, complaints go unanswered, and I only have a limited character count to express my issues. It's shocking how they've ruined what used to be a reliable platform. Meanwhile, I keep getting promotional emails but miss important order-related messages. Additionally, I've lost half my orders due to issues with their delivery partner. This service is awful—avoid it at all costs!

1
Date of experience: Oct 17, 2025

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