Review Time
As a first-time buyer, I found the prices appealing, especially during Black Friday. I ordered two pairs of boots, but one was significantly larger than expected, and the other had scratches on both. It seems they might be selling display items or those with minor damages or defects. On a positive note, the shipping was quite fast.
As a first-time buyer, I found the prices attractive, particularly during the Black Friday sale. I ordered two pairs of boots; however, one was much larger than expected, and the other had scratches on both. It gives the impression that they might be selling display items or those with slight damages or defects. On the bright side, the shipping was rapid.
I've been using the service in Europe for years, mainly in France and Germany. They offer a fantastic selection and easy returns, with no issues so far. Customer service can be a bit slow, but eventually, you will get a response if you have a query. Overall, reliable.
I've had to change my entire account, including my email, phone number, and payment methods, because they unexpectedly stopped accepting my cards. They claim there's nothing they can do and suggest checking my spam folder for emails I never receive. I don't get order confirmations, complaints go unanswered, and I only have a limited character count to express my issues. It's shocking how they've ruined what used to be a reliable platform. Meanwhile, I keep getting promotional emails but miss important order-related messages. Additionally, I've lost half my orders due to issues with their delivery partner. This service is awful—avoid it at all costs!
The customer service is the worst—I'll never shop here again. My parcel was returned to them without being collected, and even though the tracking confirms this, they refuse to issue a refund despite promising one within ten days. When I called customer support, they were incredibly rude.
I had a terrible client experience with impolite customer service. My order of boots was refused for delivery because it was mistakenly placed through a different regional platform. The system let me order with my address, but delivery wasn't possible. After a week of waiting, I received no solutions from customer service. Their refund policy is unclear. I wouldn't recommend ordering from this platform as it can easily disappoint.
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