Absolute worst costumer service I’ve ever encountered. Zalando recieved my return over a month ago and they still haven’t paid me back. I’ve spoken to 3 of their agents, out of that 2 rude ones, and they just repeat the same useless info without answering my questions. In the past, I’ve sent emails for other orders and they either haven’t answered or answered badly like in this situation. Who is training these people? No way is this company ever getting my money again. They haven’t even had good offers in years and I’ve recieved damaged items multiple times. I considered it accidental mistakes even though one time it was severly damaged but this is a step too far.
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