zalando.it

1.5
1.5 Based on 65 reviews

...

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Selma A.
Terrible service experience

Absolutely the worst service experience! I placed an order on 27/11, expected delivery by 05/12, but the date was changed twice to 08/12 and then to 11/12. After reaching out to customer service, I was told I'd receive an update in 3-5 working days, then 1-2 days. Now the date is back to 05/12 and no one is responding to my emails... NO DELIVERY, NO REFUND! I won't use this website again and will contact my bank for a chargeback and consider legal action!

1
Date of experience: Dec 16, 2025

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