Zalando.it is the most useless and incompetent website I've ever had the displeasure of dealing with. I order a pair of gloves for my friend as a Christmas present on 13. dec. They don't arrive on time so I contact them. They keep saying they're on their way and ask me for information about the delivery address I already gave them from the start. After almost 1 month of trying to get any useful information out of them, they tell me that the package has been lost in transit and that I'm welcome to order them again??? What in the world is going on in their minds when their mistake is put on the customer? I am never ever buying anything from these incompetent morons again.
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