I made an order in July, decided to return all the items. Zalando confirmed the items had been received, agreed to refund me in full. Then I noticed that I was only credited a partial refund. When asked for explanations, Zalando admitted that there had been a mistake and promised to send me the rest of the refund promptly. It's late October and I'm yet to see the rest of my money. I have contacted customer service several other times, by email, about this and they did not even reply anymore (I guess no more pretenses eh? Let it be out in the open that your behaviour is predatory).
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