I ordered a pricey watch. It arrived, but I didn't like it, so I returned it within a week. I expected a refund, but nothing happened. After two weeks, I called customer service, and they said the package arrived empty. They told me to relax and fill out a legal statement. I did, and I also found both order and return tracking links. The weights were recorded as 0.22 kilograms. I shared this with the company, but a week later, no one has contacted me. I called again, and they said they wouldn't refund me! Why should I pay for someone else's mistake? I have no idea what happened to the product, but it was in the package when I returned it! Should I have delivered it myself? I will never order from this service again!
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