zalando.ro

1.1
1.1 Based on 15 reviews

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Ana Cook
Questionable 'Lost Package' Situation

I ordered boots during a major sale at a great price, but after almost two weeks of no updates, I was informed that my package was 'lost in transit due to human error.' They refused to resend the items and suggested I repurchase at higher prices, promising a refund for the difference later. This situation raises several concerns: 1. The 'human error' seemed to affect only the discounted items. 2. My funds were tied up for two weeks, preventing me from purchasing elsewhere. 3. The sale price is now gone, and the current price is much higher. 4. Their offered discount doesn't adequately compensate for the loss. Eventually, they refunded my money, but the circumstances seem suspicious, suggesting potential issues with their pricing practices. I will avoid this company in the future and advise caution when buying during sales.

1
Date of experience: Nov 25, 2025

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