Review Time
I ordered boots during a major sale at a great price, but after almost two weeks of no updates, I was informed that my package was 'lost in transit due to human error.' They refused to resend the items and suggested I repurchase at higher prices, promising a refund for the difference later. This situation raises several concerns: 1. The 'human error' seemed to affect only the discounted items. 2. My funds were tied up for two weeks, preventing me from purchasing elsewhere. 3. The sale price is now gone, and the current price is much higher. 4. Their offered discount doesn't adequately compensate for the loss. Eventually, they refunded my money, but the circumstances seem suspicious, suggesting potential issues with their pricing practices. I will avoid this company in the future and advise caution when buying during sales.
This was my first and last order. They sent me the wrong product in a size much larger than I ordered. After waiting 10 days for delivery, I now face another 14-day wait for my refund. Additionally, the product I initially purchased is no longer available at the original price. I advise everyone to avoid spending money on this platform.
The customer service was terrible. The boots I received had a significant scratch, and I struggled to find a contact number or email for support. Their only option was a form on the website for complaints. After some time, they offered to refund me a small amount for a product I paid a lot for. They wouldn’t exchange the item, and I would have to wait 14 days for a refund and then reorder. The compensation offered was not even close to covering the repair costs for an issue that was their fault.
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