zalando.ro

1.1
1.1 Based on 15 reviews

...

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Horrible Customer Service Experience

I placed an order and paid in advance. After three days, I was asked to make the payment again, despite having already sent proof. After confirmation that my order would be processed, I received another email saying my payment was confirmed. This order was urgent, but it arrived too late, and I had to return it. I received delivery confirmation for the return but was told my refund would take up to five working days. Ten days later, I still had no refund. When I contacted them, they only then asked for my bank details to process the refund. A terrible experience overall.

1
Date of experience: Sep 01, 2024

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