As other reveiwers have said, 1 star for Zanussi is way too high. My real score? MINUS ZERO. I have been in correspondance with Zanussi for 14 months now concerning damage caused by one of their incompetent engineers. After 14 months of painful negotiation, endless unanswered emails, repeated interrogation, feigned ignorance from Zanussi of the case and so on, I was finally offered £65 compensation for my inconvenience which was woefully inadequate, but I reluctantly accepted that figure as I was desperate by now for closure. And guess what? I told them I would accept that amount and gave my bank details....and then back to the typical endless Zanussi silence. I email, I telephone. Just more fobbing off. PLEASE avoid this company. They have no regard for their customers. None. ABYSMAL customer service. HORRENDOUS. Avoid. Avoid. Avoid.
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