Review Time
I bought an oven that had the door fall off and break within just two years. I ordered a replacement door from the company, which was claimed to be compatible, but it doesn't fit. Now, I'm stuck waiting for two weeks for an engineer, even though I was promised contact within a week! This service has been very frustrating. 😑
Bought a Zanussi oven. The oven door fell off and smashed after two years. I bought a replacement door from their company & was told the dood was compatible, & the door doesn't fit. Now waiting 2 weeks for an engineer after being g told they'll make contact within a week!!! Avoid... useless company 😑
Have had several Zanussi products, my last tumble dryer lasted just over 2 years before the control board failed due to bad solder joints, this is poor material choice and workmanship.The integrated fridge/freezer I have stopped refrigerating after 18 months, now all my food has spoiled and it will take 5 days to get a Zanussi technician to check it, maybe longer.Really the products are cheap for a reason, because they are low quality and unreliable.Definately not up to the same standard as Zanussi products 20 years ago.
As other reveiwers have said, 1 star for Zanussi is way too high. My real score? MINUS ZERO. I have been in correspondance with Zanussi for 14 months now concerning damage caused by one of their incompetent engineers. After 14 months of painful negotiation, endless unanswered emails, repeated interrogation, feigned ignorance from Zanussi of the case and so on, I was finally offered £65 compensation for my inconvenience which was woefully inadequate, but I reluctantly accepted that figure as I was desperate by now for closure. And guess what? I told them I would accept that amount and gave my bank details....and then back to the typical endless Zanussi silence. I email, I telephone. Just more fobbing off. PLEASE avoid this company. They have no regard for their customers. None. ABYSMAL customer service. HORRENDOUS. Avoid. Avoid. Avoid.
Absolutely appalling company, bought a pyrolitic oven as part of a wren kitchen, 2 yrs later its rotten, actual hole in back plate of the oven, called customer service and they don’t want to know, said it’s down to wren, no wonder they do t deal with them anymore!! So now having to fork out for a new oven just before Christmas and it certainly won’t be a zanussi !!!!
If ithere was zero stars it would be. Service visit was arranged to repair gas oven. First engineer reported that there was no fault on the oven. Same evening the oven faulted. Another repair visit was requested but they decided to send a non-trained gas engineer to a gas cooker. I had to re-arrange visit and that was going to be another six days, I got fed up with the poor customer service and obtained a full refund.
I’d give 0 if possible. Review:I bought this Zanussi oven through Wren Kitchens, and it was supplied with a hole in the back of the cavity. From the start, it couldn’t cook properly and was installed close to cupboards and electrics — a clear safety risk.When Wren sent photographs to Zanussi/AEG, I was repeatedly told it was “cosmetic damage” and even accused of causing it with cleaning products. These conclusions were made from photographs alone, without a single in-person inspection.When an engineer finally attended, he pushed a screwdriver straight through the hole and told me not to use the oven because it was unsafe. Even then, Zanussi and AEG continued to deny the existence of any defect, blaming the customer instead of taking responsibility.This isn’t just poor service — it’s hypocrisy and gaslighting. It was one of the worst experiences I’ve ever had on the telephone: being spoken to as though I was dishonest or delusional, while standing in front of a clearly unsafe product. My partner and the engineer both witnessed the same thing, yet Zanussi insisted it wasn’t real.It’s like them saying, “we don’t want to fix it, so we’ve decided it doesn’t count.” That level of denial from a manufacturer is indefensible.I understand that faults can occur — no brand is perfect. What matters is integrity in how they’re handled. In this case, there was none. I am now paying for an independent report at my own cost to prove what should have been obvious from day one.This situation could easily have become dangerous, and had it done so, my home insurance could have been voided. A hole in the back of an oven next to cupboards and wiring is not “cosmetic.” It’s a serious manufacturing failure, and denying it is unforgivable.
Ceramic hob ZHRN643K cause explosion to glass dish and burned the floor, lucky we were ok as of debris, heating spot switched on by itself, this was reported earlier and attempted to fix ineffectively, this equipment is dangerous!
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