I’d give 0 if possible. Review:I bought this Zanussi oven through Wren Kitchens, and it was supplied with a hole in the back of the cavity. From the start, it couldn’t cook properly and was installed close to cupboards and electrics — a clear safety risk.When Wren sent photographs to Zanussi/AEG, I was repeatedly told it was “cosmetic damage” and even accused of causing it with cleaning products. These conclusions were made from photographs alone, without a single in-person inspection.When an engineer finally attended, he pushed a screwdriver straight through the hole and told me not to use the oven because it was unsafe. Even then, Zanussi and AEG continued to deny the existence of any defect, blaming the customer instead of taking responsibility.This isn’t just poor service — it’s hypocrisy and gaslighting. It was one of the worst experiences I’ve ever had on the telephone: being spoken to as though I was dishonest or delusional, while standing in front of a clearly unsafe product. My partner and the engineer both witnessed the same thing, yet Zanussi insisted it wasn’t real.It’s like them saying, “we don’t want to fix it, so we’ve decided it doesn’t count.” That level of denial from a manufacturer is indefensible.I understand that faults can occur — no brand is perfect. What matters is integrity in how they’re handled. In this case, there was none. I am now paying for an independent report at my own cost to prove what should have been obvious from day one.This situation could easily have become dangerous, and had it done so, my home insurance could have been voided. A hole in the back of an oven next to cupboards and wiring is not “cosmetic.” It’s a serious manufacturing failure, and denying it is unforgivable.
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