I ordered a dress from Zapaka which, when it arrived, looked nothing like the photos on the website in terms of fabric, fit and overall appearance. Because of this, I requested a return.The return process was extremely difficult. I was initially offered coupons and partial refunds instead of a proper refund. When a return was finally agreed, the address provided was in the USA with a very short 7-day deadline and return postage at my own cost, which made returning the item impractical.Due to the misleading product description and unreasonable return conditions, I had to escalate the matter to my bank, who refunded me directly. Zapaka did not process the refund themselves.I’m leaving this review to make other customers aware of both the quality discrepancy and the return difficulties.
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