Review Time
The shop is very flakey and a nightmare to deal with, especially if you a dress on certain date. I ordered 2 dresses to try for my birthday. Immediately they notified one of them is out of stock and instead of simply refunding they were trying to hold on to my money and kept offering for me to buy an alternative one. Already, wasting a lot of time going back and forth. Then the dress (one which was in stock) arrived but really big even for size S and plasticy. I tried to return. And they said I have to send it back to the USA at my ow expense plus they threaten that there may be also tax I may get charged at the border which I have to pay. Then suggest and alternative, keep it but refund almost half of what I paid.
The whole process took so long yet I am left with a low quality dress and lost time and money along the process. It is a Chinese business pretending to have a presence in the UK. Don’t do it.
AVOID at all costs … because it will cost you not only money but time and effort. I bought two wedding dresses to compare. I wrongly presumed the company is UK based. It’s not. It’s Texas. The dresses are badly fitting and poor quality but the company will not accept return nor refund my money. I managed to get a return address out of them but they’re not paying the customs fees so Evri will return the parcel to me. I’ve so far paid over £300. They’ve offered me a £193 coupon! Why would I keep two wholly unsuitable dresses and then buy from them again. I am beyond angry and upset. Do NOT buy from here!
The shop is very flakey and a nightmare to deal with, especially if you a dress on certain date. I ordered 2 dresses to try for my birthday. Immediately they notified one of them is out of stock and instead of simply refunding they were trying to hold on to my money and kept offering for me to buy an alternative one. Already, wasting a lot of time going back and forth. Then the dress (one which was in stock) arrived but really big even for size S and plasticy. I tried to return. And they said I have to send it back to the USA at my ow expense plus they threaten that there may be also tax I may get charged at the border which I have to pay. Then suggest and alternative, keep it but refund almost half of what I paid. The whole process took so long yet I am left with a low quality dress and lost time and money along the process. It is a Chinese business pretending to have a presence in the UK. Don’t do it.
This company is a scam. I ordered a dress and almost immediately realized it was the wrong one. I sent an email to customer support requesting a refund. I was told because I made my request within 24hrs that I was eligible for a full refund “if I choose to proceed with the cancellation” (which was odd considering I just requested it). They then proceeded to ask me many questions on why I was requesting a cancellation (even though I just told them why). I responded promptly letting them know I did not want to change the color, or size, I simply wanted to cancel the order. They stopped responding and did not send me a refund OR the item!!! I am now disputing it with PayPal.
Horrible company! Don't buy from this company. The sizings don't come right and trying to get a return is like impossible since it's from all the way from America and they tell you to pay for the return which is around 70-80 pounds which is crazy expensive for returns that they are meant to pay for. Even if a item looks good DONT BUY IT!!
Stick with Shein, Zapaka is a scam retailer!The quality of the dress was poor and sizing was unusual (not UK standard sizes). I sent an email 3 days after receiving the item to let them know I wanted to return it. After much timewasting on their behalf over emails (they wanted pictures, offered alternatives for me to keep the item etc), they then tell me I've missed the 7 day return period for them to accept the item back and give me a refund. The dress was over £100! This retailer is a scam, don't fall for it like I did.
I ordered a dress from Zapaka which, when it arrived, looked nothing like the photos on the website in terms of fabric, fit and overall appearance. Because of this, I requested a return.The return process was extremely difficult. I was initially offered coupons and partial refunds instead of a proper refund. When a return was finally agreed, the address provided was in the USA with a very short 7-day deadline and return postage at my own cost, which made returning the item impractical.Due to the misleading product description and unreasonable return conditions, I had to escalate the matter to my bank, who refunded me directly. Zapaka did not process the refund themselves.I’m leaving this review to make other customers aware of both the quality discrepancy and the return difficulties.
I received my dress in 2.5 weeks and it was perfect. It was accurate to size stated, good quality and very well made. Most of the reviews are based around customer service but I think if you read the terms and conditions, sizing advice and order well in advance (i ordered at the end of November) as you should anyway for big events like prom or a wedding you should be fine. It is a very good prom dress site for the price and considering they are based in china. If you avoid user error you will be fine. The dresses are made after you order them so the standard delivery time can take a month.
Worst customer experience. Sincerely regret not checking reviews before buying. Item is shipped from China and returns are needlessly complicated to discourage returns. Offered me £4 to keep a poor quality £60 dress. Returns must be sent to the USA. Very misleading company, states it is ZAPAKA UK when it has NO UK presence. Items are okay looking but incredibly poor quality and fit. Customer service replies with very standard answers and does not acknowledge concerns.
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