Zapak review I recently had an extremely disappointing experience with Zapaka UK and feel compelled to share my ordeal.I placed an order for dresses and headpieces, gloves from Zapaka for a great Gatsby party and paid an additional fee for expedited delivery, expecting to receive my items quickly as I needed them for the important party. Despite this, the delivery was delayed by two and half weeks, which caused me a great deal of inconvenience. During this period, I emailed the customer service team, emphasising the urgency and the reason for needing the dresses promptly.Unfortunately, my emails were neither ignored or inadequately addressed, and the dresses arrived three weeks late. Given that the items were no longer needed, I returned the items promptly to the return UK address which was provided on the parcel and provided evidence of the postage return via a receipt. Despite this Zapaka refused to issue a refund. Their refusal to acknowledge the return and process a refund despite having received the items and proof of return, is unacceptable. Overall my experience with Zapaka has been extremely frustrating and disappointing.The delayed delivery, lack of effective communication, and refusal to process a refund of £167.60 + £22.00 for delivery, despite clear evidence are all serious issues that need to be addressed. I would advise potential customers to be wary of this company and their practices.Rating 1/5 O rating. Never got my refund back since March2024.ZAPAKA UK
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