Do not order from here! Took ages to arrive from China, despite representation as a UK company. The dress was not was not worth the £130 , badly fitting and far too long so would require extensive alterations to be wearable.I contacted them to arrange a return within the 7 days as per their policy however was subjected to a ridiculous back and forth exchange over 5 days asking for evidence, photos etc and offering £11 or vouchers etc as others have described, very far from the process within their policy. They have stated that they will deduct "a cost for shipping" and instructions to return to an address in Texas include claiming the item is only worth £15, I explained that the value of the dress, and what I actually paid, minus £9 shipping was £125 and asked for confirmation that they will refund that amount back to the original payment method. After instructing me it will be assessed, and must be received by them within 7 days of the supplying of the return address....They then went quiet....I am yet to find a review that confirms someone got their money back!I am not convinced I will ever see a refund so absolutely not returning it at further cost and now stuck with it! SHOULD Have checked the reviews 🤦🏼♀️
Claim your business profile now and gain access to all features and respond to customer reviews.
