I ordered a dress on 03 September 2025, paying extra for expedited delivery to ensure it arrived in time for an event on 18 September. Not only did the item not arrive on time, but I was told it was still being manufactured — something that was never disclosed at the time of purchase.When I requested a cancellation and refund, the company refused, citing restrictive refund policies that penalise customers based on arbitrary time windows. They “strongly recommended” I continue with the order and seek a refund only after receiving the item.The dress finally arrived on 26 September, long after the event. I didn’t even open the parcel and immediately requested return instructions. What followed was a deliberately obstructive process: repeated demands for photos, SKU numbers, and justifications, followed by offers of partial refunds (£10), coupons (£15), or exchanges at 70% value — all designed to discourage returns.Eventually, I returned the item to a US address at my own cost (£33.20), and despite providing tracking details, the company claimed they couldn’t interpret Royal Mail’s system. I have yet to receive any refund.This company does not comply with UK consumer protection laws, and their practices are misleading and unfair. I strongly advise UK customers to steer clear. It’s a complete scam, and I’ve reported them to Trading Standards.
Claim your business profile now and gain access to all features and respond to customer reviews.
