Returning was a nightmare. I ordered a dress and when it came it was too long. The return address on the package showed a UK return address. I contacted their customer services via email and chat to initiate a return as you cannot ring them. Initially they tried to get me to keep the dress and offer me a discount on the price. I had to say numerous times I wanted a full refund. At that point they advised that the return needed to be via tracked mail to Texas, USA. There were also additional further instructions that had to be complied with. I needed to mail it back within 7 days, show proof of return with the tracking number and email them all of this, along with a photo and a request for a refund. My recommendation is you do not buy from them. The return has cost me £28 which will not be reimbursed. Buy from UK companies who will not rip you off if you need to return something. Avoid
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