Absolutely abysmal company to deal with, we ordered a dress for our daughters prom , it took ages to arrive and when it did the fit was awful, so we decided to return as per the 7 day return policy on the website. This is where things get stupid, we advised we wanted to return the dress, after explaining reasons why they first said they could offer us a 10% refund and keep the dress, we said we had paid £115 for a dress that doesn’t fit and wanted a refund as per website, they didn’t listen and offered £31 and keep the dress, we again said no so they said they had to pass our claim up to a higher department who would approve the refund via email and send return address with 2 business days? Anyway email came and we were asked to send the dress recorded delivery to TEXAS !! USA which post office said would cost £38 ! Which we would lose .Zapaka is a shoddy company and if you buy from them you better hope it’s a good fit
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