Scam. Not a reputable company; not operating in Canada as domain website suggest.Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews.Chat transcriptcompany logoName: christine sabaterQuestion: Can I still cancel my order ZAPAKACA16243 and when can I get my money back in my credit cardOrder number(if you have): (no answer)avatar DandeeFri, 09 May 2025 13:31:33 CDTHello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂christine sabater13:31Can I still cancel my order ZAPAKACA16243and when can I get my money back in my credit cardchristine sabater13:32I just need to know if an order is cancelled how long it takes to be back on the credit cardavatar Dandee13:35Hi! We understand that you want to cancel your order but since your ( dress ) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.Please refer to our Cancellation Policy for more details:Please let us know how you want to proceed with this.christine sabater13:37so i can not cancel even if the order is made within 24 hours?christine sabater13:40The cancellation policy says if order is cancelled within 24 hours of payment it is a full refundavatar Dandee13:40It is beyond 24 hours already upon checking in our system.christine sabater13:41what day did it show on your endchristine sabater13:43hichristine sabater13:45what did this it show on your end? I ordered May 8, today is May 9christine sabater13:45here in Canadachristine sabater13:48Hi are you still there?christine sabater13:52Attachments:image.pngchristine sabater13:53Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?avatar Dandee13:54Your order was placed on May 9, 2025 at 1:22 am and your request cancellation file on May 10, 2025 at 2:19 am. So it is beyond 24 hours already.christine sabater13:54No it was order May 8christine sabater13:55Attachments:image.pngchristine sabater13:55here is my order confirmationavatar Dandee13:56I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.christine sabater13:56I did not ask for a cancellationchristine sabater13:56I am just asking if EVER will the refund be 100% full refundchristine sabater13:57Yes which is May 8 when I ORDERED and cancelled MAY 9christine sabater13:57I am the one who made the oderchristine sabater13:57So I know when I placed the orderchristine sabater13:58It is not on your cancellation policy that there are time zones that you considerchristine sabater13:59I DID NOT REQUEST TO CANCEL THE ORDERchristine sabater13:59I WAS ASKING A QUESTIONchristine sabater13:59DID YOU CANCEL THE ORDER??christine sabater14:00I DID NOT SAY TO CANCEL YETavatar Dandee14:00Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.avatar Dandee14:00Attachments:image.pngimage.pngavatar Dandee14:01We did not yet proceed with the cancellation.christine sabater14:01OK DON"T CANCELavatar Dandee14:01We are just for your confirmation.avatar Dandee14:02Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.________________________________________________Ticket from chat SW30MQDPGRInboxZAPAKA Cutomer Service Team3:07 AM (8 hours ago)to meHelpDeskHi, Christine HembradorDear Christine Hembrador,We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding.Sincerely,MledoyTicket ID: ILTVMXAssigned agent: MelodyDate of experience: May 09, 2025
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