Please stay away from this company! I ordered a dress for my daughter from Zapaka for her prom. It was packed tight into a small bag. When we took out the dress, sequins and glitter were falling all over the floor! It looked badly made and fabric not of good quality. My daughter tried it on and more sequins were falling off and she had glitter on her face. It didn't fit so I was quite glad to send it back. However I sent an email straight away as they request that you have to do that before they accept your return. I received a reply to say that they could offer me a 100% coupon or I could keep the dress and get a refund of £40. I emailed back to say I wanted a full refund and I wanted to return the dress as keeping it was of no use to me. I did not get a reply for 2 days. This reply said I could return the dress but I would have to pay for shipping and they would have to charge handling and re-stocking fee. They again offered me 100% coupon or now a £45 refund if I decided to keep the dress. As it would cost me around £20 to return the dress and I wasn't sure how much they would charge for handling and re-stocking fee, I decided to cut my losses and accept the £45. However, that was 5 days ago. I have sent 2 emails and I have had no response! Hang on to your money people and go to a physical shop and try things on. Most things coming from China are not worth the stress and not up to quality. I didn't see the reviews until after I had problems and with a .co.uk website address I fell for it!
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