I ordered a dress and received it on time, the dress is lovely but not for me. The fit was all wrong and the sizing was too small. I am a UK size 12 and ordered a 12 but the dress is more a size 10. Since then I have been trying to return the dress as the website says' easy returns', I followed the process of emailing them with pictures as requested and this was 4 weeks ago. I was told someone from the appropriate department will be in touch with me in 24 to 48 hours but no one has contacted me despite me emailing nearly everyday in the last 4 weeks. There is no UK number to call, the number on the website is a US number and no one answers the phone, the number is supposed to be a Whatsapp number but it isn't on Whatsapp. So, there is no way to contact anyone but via email. So one is stuck if one wants to return an item. I had good customer service before I made a purchase and they answered my mails, but after the purchase and when requesting a return and a refund there is no response. So buyers in the UK beware, this is not a UK based company. The products are nice but if you want to return an item for a refund this is practically impossible! I wasted £150-00 and am stuck with a dress that doesn't fit and I cannot return.I wish I had checked the reviews on trustpilot before ordering from this company.This company is not based in the UK, and their url is deceptive, and they are thieves!
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