I ordered some items 2 weeks before a vintage event. The website (co.uk) suggested it is an English company with stock shipped from UK, but in fact it appears to be from China. I soon realised the items won’t arrive on time. I contacted customer service and they said they couldn’t cancel the order but would offer me 10% extra refund (once I returned the items) for the inconvenience. Fair enough I thought. Once the items eventually arrived, I contacted them again to arrange the return (the return instructions are very strict and unnecessarily complicated). They then offered me 50%, and later, a 60% refund if I did not return the items. Because of the hassle of sending the returns I accepted this offer. But it was misleading and disingenuous. I only ever received 10% refund and now have items I can’t return. Customer service then referred me to their returns policy which did not stack up with what they offered. And they made excuses not to pay out. I urge you to review this policy before buying anything. ZAPAKA were not clear, deceive you and lie to you. Avoid.
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