The service provided has been extremely disappointing and unprofessional. The company failed to deliver the promised services for months, repeatedly sending technicians without the necessary equipment and ignoring our calls. Although our contract specifies a monthly charge of £200.30, the first payment taken from our account was £741.80 with no explanation or itemized invoice. Compensation that was promised was never applied, and after five months, the support line still does not function and cannot receive calls. Our previous contract was not cancelled as agreed. Based on our experience, the positive reviews online do not reflect the reality of the service received. This issue has now been formally escalated to the appropriate authorities. Completely unacceptable — we strongly advise other businesses to avoid this service.
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We're Zappie, the UK's fastest-growing telecoms company.
Launched in 2022, we're here to shake up the industry. Your business needs reliable phone systems and fast broadband – we deliver both whilst ensuring customer satisfaction remains our #1 priority.
It's what sets us apart. Our unwavering dedication to customer satisfaction. Unlike the industry giants, we prioritise the individual needs of each customer, ensuring a personalised experience every step of the way.
With an average response time of just 4 minutes and a swift resolution time of 14, we're always here when you need us.
With us, you're not just a number – you're a valued member of our community.
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