Review Time
After a frustrating experience with a previous provider and being without WiFi for months, I reached out to a new service to see if they could assist. The difference in support was remarkable. A representative came out the same day to set up our broadband and was excellent at communicating, showing great flexibility regarding our service duration. Everything felt manageable and accommodating. The service was quick, dependable, and genuinely tailored to our needs. We truly valued how swiftly they intervened and resolved everything for us. I wholeheartedly recommend this service.
If you are contracted to Zappie and are experiencing difficulties with them and you now realize that what you signed up to isn't what you are receiving like the many individuals and business who are leaving negative reviews, please contact a solicitor and or submit a small claims court order to Zappie as they will capitulate as the con begins to unravel, there is a solicitor out there who excels in dealing with carpet baggers like Zappie et all called, 'Meridian Legal Services’ they will put pressure on Zappie and also your leasing company to rid yourselves of the mess created by Zappie, below is an example of what was received by ourselves as Zappie know the game is up, the con is also revealed here by the MD, they can release you from the contract, but oh remember that leasing company we never mentioned well thats a tricky one!
'In order to bring matters to a conclusion and avoid further time, cost, and management resource being expended by either party, Zappie is prepared to resolve this matter on a purely commercial basis, without any admission of liability or wrongdoing.
Our proposal is as follows:
Zappie Network Services Ltd will agree to release you from the Zappie services agreement with immediate effect
No early termination charges will be applied by Zappie
You will be free to port your telephone number(s) away to an alternative provider
For clarity, the Grenke finance agreement is a separate contract and is not held by Zappie. Any resolution in relation to that agreement must be dealt with directly with Grenke, or via a buyout by an alternative supplier.
This resolution would be conditional upon a mutually agreed Tomlin Order, to include (without limitation):
The discontinuance and closure of the current money claim against Zappie Communications Ltd and Zappie Network Services Ltd
No further claims being brought by you against Zappie Communications Ltd or Zappie Network Services Ltd
Mutual non-engagement provisions following settlement, as set out in the Tomlin Order
Confidentiality and non-disparagement provisions as legally permissible and agreed within the Order
This proposal is made solely to bring finality to the matter and should not be construed as an admission of fault, liability, or breach by Zappie'.
Zappie are fire fighting and the arrogance of them is laid bare in this email, no fault, no liability or contractual breaches, REALLY? They are at it!
The service assured us they would clear our existing contract but failed to do so. We are now confronted with a winding-up petition because of their inability to make payments. The communication has been utterly lacking—avoid this situation. We are on the brink of closing a business that has been running since 2009 and are extremely frustrated with how we have been treated.
Unacceptable and unprofessional service. The company failed to provide the agreed services for months, consistently sending technicians without necessary equipment, and ignoring our attempts to reach out. The contract states a monthly fee of £200.30, yet the first payment taken was £741.80 with no explanation. Promised compensation was never received, and even after five months, the support line remains non-functional. Our previous contract was not cancelled as promised. From our experience, the positive feedback online does not represent the actual service delivered. This issue has now been escalated to the appropriate authorities. We strongly recommend that other businesses steer clear of this service.
The service provided has been extremely disappointing and unprofessional. The company failed to deliver the promised services for months, repeatedly sending technicians without the necessary equipment and ignoring our calls. Although our contract specifies a monthly charge of £200.30, the first payment taken from our account was £741.80 with no explanation or itemized invoice. Compensation that was promised was never applied, and after five months, the support line still does not function and cannot receive calls. Our previous contract was not cancelled as agreed. Based on our experience, the positive reviews online do not reflect the reality of the service received. This issue has now been formally escalated to the appropriate authorities. Completely unacceptable — we strongly advise other businesses to avoid this service.
Promised everything when taking over our previous contracts, but after six months, we still have not received our mobile phones. The customer service is appalling, with no one available to make decisions or provide support. We are now considering legal action due to their failure to fulfill the contract, and we are being charged hundreds of pounds extra each month for their service, along with the existing services they should have taken over. APPALLING - AVOID.
The service has been deeply disappointing. After switching from a more expensive but reliable option, we’ve faced ongoing issues from the start. We were assured that their system would integrate with our CRM, but this has not happened. Repeated service outages have occurred, which is extremely damaging for our small business, especially when losing phone service for hours on a Saturday. Despite raising these concerns multiple times, they have been ignored. Currently, the service is not reliable enough for any business that relies on consistent communication.
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We're Zappie, the UK's fastest-growing telecoms company.
Launched in 2022, we're here to shake up the industry. Your business needs reliable phone systems and fast broadband – we deliver both whilst ensuring customer satisfaction remains our #1 priority.
It's what sets us apart. Our unwavering dedication to customer satisfaction. Unlike the industry giants, we prioritise the individual needs of each customer, ensuring a personalised experience every step of the way.
With an average response time of just 4 minutes and a swift resolution time of 14, we're always here when you need us.
With us, you're not just a number – you're a valued member of our community.
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