Unacceptable and unprofessional service. The company failed to provide the agreed services for months, consistently sending technicians without necessary equipment, and ignoring our attempts to reach out. The contract states a monthly fee of £200.30, yet the first payment taken was £741.80 with no explanation. Promised compensation was never received, and even after five months, the support line remains non-functional. Our previous contract was not cancelled as promised. From our experience, the positive feedback online does not represent the actual service delivered. This issue has now been escalated to the appropriate authorities. We strongly recommend that other businesses steer clear of this service.
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We're Zappie, the UK's fastest-growing telecoms company.
Launched in 2022, we're here to shake up the industry. Your business needs reliable phone systems and fast broadband – we deliver both whilst ensuring customer satisfaction remains our #1 priority.
It's what sets us apart. Our unwavering dedication to customer satisfaction. Unlike the industry giants, we prioritise the individual needs of each customer, ensuring a personalised experience every step of the way.
With an average response time of just 4 minutes and a swift resolution time of 14, we're always here when you need us.
With us, you're not just a number – you're a valued member of our community.
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