I had heard mixed things about Zappos, but since they are an Amazon company I figured shopping and possibly returning would be simple.Well I ordered a pair of shoes for my wife (same brand/model/size as a pair she already has but in a different color). They arrived and they were much smaller. Like probably a full size smaller, so I requested an RMA and was issued a UPS return label. We took them to UPS the same day.The email I received claimed they did fast refunds (like Amazon) and that the refund would be issued immediately upon drop off. It's now been a week and the shoes have already been delivered and Zappos customer service is telling me it will be another 10 to 30 days before I receive the refund.Needles to say, I won't be ordering from them again. I truly believe the On Cloud shoes my wife received were seconds or defective because they absolutely were NOTA THE SAME SIZE. They were visually almost a half inch shorter and a quarter inch more narrow.
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Zappos is a customer service company that just happens to sell _____________.
Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and more!
Our purpose, first and foremost, is to live and deliver WOW. We offer tons of options for men, women, and children's clothing and footwear needs! Free shipping BOTH ways, 365-day return policy, and 24/7 customer service are always included!See more