Review Time
I ordered a pair of shoes from Zappos and the package never arrived. I picked Zappos because the site claimed 1-3 day shipping. The website said delayed and customer service rep finally marked it as lost after multiple messages over multiple days. The customer service rep keep assuring me it would arrive. While Zappos is part of Amazon, they do not support Amazon locker. Last time I am going to order from them.
I ordered a pair of shoes from Zappos and the package never arrived. I picked Zappos because the site claimed 1-3 day shipping. The website said delayed and customer service rep finally marked it as lost after multiple messages over multiple days. The customer service rep keep assuring me it would arrive. While Zappos is part of Amazon, they do not support Amazon locker. Last time I am going to order from them.
I am older and dont want to deal with thousands of pictures online of shoes to find a pair. I want to talk to someone who knows shoes to help me pick out the right pair. This company allows me to call them and I always get top service when I do. For that, They have my loyalty.
I would give a zero if I could. First pair of Hoka we bought busted in a month. Still waiting on refund 3 weeks later. Stupidly ordered from here again and order has been delayed 5 days and they won’t help. Only offer refund and then we wait again. My son is on his feet 60 hours a week and blistered feet. Disgusted at their lack of help and concern. If it were my biz I’d refund and stop order for customer and overnight a pair. Will never order from here again.
AVOID ZAPPOS AT ALL COSTS! Order:112-9497142-8437057 did not arrive to my residence. No package, no contents received. Zappos customer support denied to assist me, banned my account, won’t provide me with proof of delivery I.e a photo, signature, etc. They even admitted the package “may have been mis delivered” but fail to refund. I have filed a BBB report. A delivery scan (to which they state is proof) according to consumer protection laws is NOT definitive evidence of delivery! I received nothing!
This is another bad review for Zappos. After receiving shoes a size 12 and 13 we finally received a refund but they FAILED to issue a refund for shipping charges on that order and because I liked the color I ordered again a size 13. The text rep told me she would refund all shipping charges. That hasn’t happened. Now I have to Siena more time pursuing their mistake.
I had heard mixed things about Zappos, but since they are an Amazon company I figured shopping and possibly returning would be simple.Well I ordered a pair of shoes for my wife (same brand/model/size as a pair she already has but in a different color). They arrived and they were much smaller. Like probably a full size smaller, so I requested an RMA and was issued a UPS return label. We took them to UPS the same day.The email I received claimed they did fast refunds (like Amazon) and that the refund would be issued immediately upon drop off. It's now been a week and the shoes have already been delivered and Zappos customer service is telling me it will be another 10 to 30 days before I receive the refund.Needles to say, I won't be ordering from them again. I truly believe the On Cloud shoes my wife received were seconds or defective because they absolutely were NOTA THE SAME SIZE. They were visually almost a half inch shorter and a quarter inch more narrow.
I am reporting an atrocious experience done by their own employee. For the record, my call was at around 1:30PM PST on 1/10/26.Long story short, Amazon lost my package in transit, and it contained cold weather pants for an upcoming travel. I reached out and a refund was processed because the items were out of stock. Because I had received no refund confirmation, I called again to make sure my refund would be processed as I would like to go to a store to make another purchase.The phone was answered by a mentally-ill, literal thug named Ruben, who kept on repeating information that I never needed instead of actually answering my question about the status of my refund. As he kept on wasting my time on useless questions due to his total absence of competence, I politely only replied with "yeah I just want the status of my refund, that's all." The agent proceeded to aggressively harass me by saying "yes Im just asking you questions, THERE'S NO REASON TO BE RUDE ABOUT IT", then laughed right after bullying me. The shock put me into a radio silent as I could not believe such an unprofessional, aggressive, and rotten human was hired as a customer-facing agent. Before the call ended, the last thing I received from this predatory human was a THREAT "your account is going to be banned." I didn't even have my question answered before Ruben aggresively hung up on me. All of these atrocities just fueled by his malicious and rotten personality. I have dealt with several terrible customer services in the past, but nothing had gone even remotely close to this extreme misconduct. My first experience with Zappos was nothing other than not receiving my product and getting harassed. I don't understand why Zappos pays this sort of rotten human just to harass and threatens customers while never performing his duties. My order and information are attached to this email address for any information the company needs from me.
Signed up for a promo code. Worked during testing, didn't complete payment. Went back to add more. Then the code didn't work anymore. Great job, Zappos. Got and lost a customer in record time. : )EDIT: Wrong! The coupon worked when I tested it. Then when I went back, the item was no longer on sale, so it's cheaper on Amazon, even without the coupon. And your customer service in non-existent. There's no one to reach out to. Thanks for encouraging me to pay somewhere else!
Claim your business profile now and gain access to all features and respond to customer reviews.
Zappos is a customer service company that just happens to sell _____________.
Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and more!
Our purpose, first and foremost, is to live and deliver WOW. We offer tons of options for men, women, and children's clothing and footwear needs! Free shipping BOTH ways, 365-day return policy, and 24/7 customer service are always included!See more
remkart.com
peace-collective.com
fadedstore.com
wildflowercases.com
bbvintageclothing.com
projectorochi.com
sugarhillbrighton.com
truegemstone.com
tons-shop.com
highlightp.com