zappos.com

First order. Bullied and harassed for absolutely no reason

I am reporting an atrocious experience done by their own employee. For the record, my call was at around 1:30PM PST on 1/10/26.Long story short, Amazon lost my package in transit, and it contained cold weather pants for an upcoming travel. I reached out and a refund was processed because the items were out of stock. Because I had received no refund confirmation, I called again to make sure my refund would be processed as I would like to go to a store to make another purchase.The phone was answered by a mentally-ill, literal thug named Ruben, who kept on repeating information that I never needed instead of actually answering my question about the status of my refund. As he kept on wasting my time on useless questions due to his total absence of competence, I politely only replied with "yeah I just want the status of my refund, that's all." The agent proceeded to aggressively harass me by saying "yes Im just asking you questions, THERE'S NO REASON TO BE RUDE ABOUT IT", then laughed right after bullying me. The shock put me into a radio silent as I could not believe such an unprofessional, aggressive, and rotten human was hired as a customer-facing agent. Before the call ended, the last thing I received from this predatory human was a THREAT "your account is going to be banned." I didn't even have my question answered before Ruben aggresively hung up on me. All of these atrocities just fueled by his malicious and rotten personality. I have dealt with several terrible customer services in the past, but nothing had gone even remotely close to this extreme misconduct. My first experience with Zappos was nothing other than not receiving my product and getting harassed. I don't understand why Zappos pays this sort of rotten human just to harass and threatens customers while never performing his duties. My order and information are attached to this email address for any information the company needs from me.

Date of experience: Jan 08, 2026