I ordered 2 medium jackets and got an email about needing to change payment method. I changed payment method but they changed the sizes to large. I received large jackets and they were too big. I called CS and they said the medium sizes were out of stock so I returned them. That was 13 days ago, Zappos has received the return and I still don't have my refund. Customer Service is disappointing, very slow with chat and texting, and says the refund could take up to 3O days, or longer,in order to prevent duplicate refunds.They certainly didn't take that long to charge my card! Not a good explanation or reason to hold refunds. One and done with Zappos. Maybe they are just good at providing work shows. Smh ...
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Zappos is a customer service company that just happens to sell _____________.
Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and more!
Our purpose, first and foremost, is to live and deliver WOW. We offer tons of options for men, women, and children's clothing and footwear needs! Free shipping BOTH ways, 365-day return policy, and 24/7 customer service are always included!See more