I completed over $10.00 worth of surveys and reached a balance of $10.38. When I tried to cash out to my PayPal account, the app got stuck in a technical loop, preventing verification and payment processing. I reached out to the support team and received a request for detailed technical information. I promptly provided all the requested data: my full name and account details (email and verified PayPal address), my device OS (Android 16 / One UI 8.0), and IP address (all sent privately to support). I also submitted a full screen recording showing the PayPal verification failure. Despite this proof of the technical issue, the company has not responded or processed the payment manually. They have the video evidence and are simply withholding the funds, which seems like a deliberate tactic to delay payment.
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