Complete disaster. It's hard to believe a brand like this would let its reputation slip away. The company has completely lost its way. Extremely poor customer service. These issues seem to stem from the use of AI agents, which lack the ability to genuinely address customer frustrations, and it appears that even the human representatives are not much better. The processes are broken, making it painful to get any reasonable assistance from the support team. How can such a large company not have a customer service number? I placed an order but received no email or text confirmation. I have reached out multiple times through the frustrating chat service, but no useful information has come from it. It has been over a week since my order, and I still have not received anything. I now feel I have no choice but to cancel the order through my bank, as I cannot endure another struggle requesting a refund. This will be my final order with the company.
Claim your business profile now and gain access to all features and respond to customer reviews.
For assistance, please feel free to contact us through any of our channels available on our Contact section at www.Zara.com.