I placed an online order but was unwell and couldn't pick it up from the store. They only allow a 7-day collection window, which is usually fine, but other retailers offer more flexibility. I tried calling for an extension, but the automated system was unhelpful. When I chatted with an advisor, they reiterated the 7-day rule without answering my specific questions. I found this frustrating. Other retailers allow extensions if contacted, but this company does not. I won't be repurchasing as there are many alternatives available.
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