Review Time
I placed an order that never arrived, and tracking showed it was stuck at a depot indefinitely. I reached out to the support team to cancel and request a refund. Despite clearly stating 'No' twice to a replacement for available items, they sent them anyway, ignoring my wishes. I returned the items the same day they arrived, and they have been tracked back to the company, yet I haven't received any refund or email confirmation. I've tried every way to contact customer service and requested my case be escalated. The chat support seems to be using AI responses, as they mistakenly included part of the AI thread in their reply. They lack a proper complaints procedure and have refused to provide it. Their handling of the situation is frustrating, and I simply want my refund.
I cannot give even one star. I placed an online order for a jacket and paid £59.99. When it arrived, the price tag showed €49.95. It's nearly impossible to reach a representative over the phone, and my attempts to use web chat for clarification have been met with no response, as the chat gets abruptly ended by the support team. This is a shocking way to operate a business. Shame on you!
Extremely disappointing customer service experience. My order seems to have been lost with the delivery service for over a week, far exceeding the maximum delivery timeframe, and there's been no tracking update. I reordered the items to avoid them going out of stock, and those arrived. I've explained my situation through multiple chats, but I have to repeat myself each time as there seems to be no record of previous conversations—yet nothing has changed. I was promised a refund within 48 hours, but received nothing. After following up, I was told to wait another 24 hours, and still no email or refund notification. I contacted them again and was reassured that the refund would come within 24-48 hours, but I have little faith in that happening. I've mentioned they are violating consumer rights, and my next steps will involve requesting a chargeback from my credit card and reaching out to trading standards.
Visited a store last week where my daughter bought a skirt. The changing rooms were overcrowded, so she couldn't try it on. When she got home, it didn't fit, so she took it back for a refund. Despite having the correct receipt, the staff claimed the size was wrong and refused to process a refund or exchange. Even after explaining that she had scanned the tag herself, they insisted she return to the original store to resolve the issue. This was entirely their fault, yet the customer service team echoed the same frustrating advice. We will definitely avoid this store in the future due to their poor service.
I would have chosen zero stars if possible. Resolving a payment issue has been a nightmare. I was charged twice for a purchase and couldn't get a refund. I had to reach out via messaging, and after five hours, still no response! They have taken my money unjustly and refuse to refund it. Now, I have to dispute the charge with my bank and consider reporting this shocking situation to the appropriate authorities.
I would have rated them zero stars if I could. My experience with a payment issue has been terrible. I made a purchase at a local store and was charged twice. When I returned for a refund, I was told it couldn't be done. I had to reach out via messaging to speak with an agent, but after five hours, I still received no response! They've taken my money fraudulently and won't refund it. Now I have to dispute the payment with my bank and hope for a resolution. I plan to report this astonishing situation to the relevant authorities.
I placed an online order but was unwell and couldn't pick it up from the store. They only allow a 7-day collection window, which is usually fine, but other retailers offer more flexibility. I tried calling for an extension, but the automated system was unhelpful. When I chatted with an advisor, they reiterated the 7-day rule without answering my specific questions. I found this frustrating. Other retailers allow extensions if contacted, but this company does not. I won't be repurchasing as there are many alternatives available.
I ordered multiple packages, but they were never delivered. The courier's delivery photos showed someone else at a different location, not my home. I checked with neighbors, and no one received them. Despite providing proof of the misdelivery, customer service refused to file a complaint or issue a refund. Each time I raised my concerns, the chats were abruptly closed. I attempted to escalate through email, but my requests were ignored. Now, I'm left without my items and out of pocket, forcing me to seek consumer protection assistance. If you want reliable delivery and accountability, think carefully before ordering.
The return policy is extremely disappointing. I have been a customer for years, but their policies have become increasingly unsatisfactory. I received a damaged item and contacted customer service immediately. The chat service was slow, and if I didn't respond quickly, it ended. After three days of trying, I was told to return the item and maybe they could help afterward. I provided proof, but nothing was resolved. This is unacceptable.
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