zara.uk

1.2
1.2 Based on 21 reviews

...

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Phineas K.
Poor return policy

The return policy is extremely disappointing. I have been a customer for years, but their policies have become increasingly unsatisfactory. I received a damaged item and contacted customer service immediately. The chat service was slow, and if I didn't respond quickly, it ended. After three days of trying, I was told to return the item and maybe they could help afterward. I provided proof, but nothing was resolved. This is unacceptable.

1
Date of experience: Nov 30, 2025

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