I placed an order that never arrived, and tracking showed it was stuck at a depot indefinitely. I reached out to the support team to cancel and request a refund. Despite clearly stating 'No' twice to a replacement for available items, they sent them anyway, ignoring my wishes. I returned the items the same day they arrived, and they have been tracked back to the company, yet I haven't received any refund or email confirmation. I've tried every way to contact customer service and requested my case be escalated. The chat support seems to be using AI responses, as they mistakenly included part of the AI thread in their reply. They lack a proper complaints procedure and have refused to provide it. Their handling of the situation is frustrating, and I simply want my refund.
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